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Clinics & Specialty Care
Automating clinic operations and building a patient app for a sports and medical clinic.
A sports and medical clinic where we deployed workflows and agents across clinic operations and co-developed a patient and member app, streamlining how the team communicates with patients and runs day-to-day care.
The challenge
- A small clinical team was absorbing a high volume of patient and member communication by hand, including scheduling, follow-up, and routine questions.
- Administrative work was competing directly with time on the floor treating patients.
- Patient and member touchpoints were spread across channels with no single place to manage them.
What we did
- Mapped the clinic's day-to-day workflows and agreed on where automation was safe, useful, and compliant.
- Deployed workflows and agents across clinic operations, handling routine communication and administrative steps.
- Co-developed a patient and member app, giving patients a direct channel and the clinic a single place to manage it.
- Trained the team and handed over the running system.
The result
- Routine patient and member communication handled automatically rather than by hand.
- Staff time redirected from administrative work back to patient care.
- A single patient-facing channel replacing scattered touchpoints.